Frequently Asked Questions

Yes — home visits are available by appointment across Bath and up to 15 miles around — including Keynsham, east Bristol, Bradford-on-Avon, Corsham and the Somer Valley. See areas we cover.

Yes, by appointment only. We’re often out on home and business visits, so booking a time means you won’t have a wasted trip. For bigger repairs we can also collect and return your equipment.

Yes. Contract clients get on-site visits as part of their plan (see pricing), and we also do one-off business visits for installs, networking and urgent problems.

Often, yes — it depends on existing bookings and the type of problem. Call or text 07979 613093 for the quickest answer. Business contract clients are prioritised.

Our normal hours are Mon–Fri 9:00am–5:30pm · Weekends by arrangement. Weekend and evening appointments are sometimes possible — just ask when booking. Out-of-hours help for business contract clients depends on your plan — see pricing.

Yes. Many software problems, email issues and set-up questions can be fixed remotely over a secure connection, which is quicker and usually cheaper than a visit. We only ever connect with your permission, while you watch.

Yes — we offer laptop hire from £9 per week, with Windows and Microsoft Office ready to use.

It depends on the fault, the time needed and any parts. Our standard labour rate is £70 per hour (inc. VAT). We’ll always explain the likely cost and get your go-ahead before any chargeable work starts — no surprises.

Describing the problem and getting our initial advice by phone, text or email costs nothing. Some faults need hands-on diagnosis before we can give an accurate price; if so, we’ll tell you upfront what that involves.

You’ll never pay for repair work you haven’t agreed to. If a diagnosis charge applies, we’ll tell you before we start — and if a repair isn’t worth doing, we’ll say so honestly.

Often it is — an SSD and memory upgrade can make an older laptop feel new for a fraction of the cost of replacing it. If it isn’t worth it, we’ll tell you and can help you choose a replacement and move your files across.

Usually. We repair motherboards at component level, so “no power” faults, liquid damage and charging-circuit failures that other shops write off can often be fixed. See board-level repair.

Yes — iMacs, MacBook Air and MacBook Pro, including macOS problems, upgrades, data recovery and logic board repairs.

We take every care to keep your data safe and will talk to you first if a repair carries any risk to your files. We always recommend keeping a backup — and can set one up for you (see online backups).

Yes. We only access what we need to fix the problem, we never copy or keep your personal files unless you ask us to (for example during data recovery), and anything temporary is securely deleted afterwards. See our privacy policy.

Disconnect from the internet, switch the computer off, and call us. Contact your bank too if you entered any card or banking details. We can check the computer, remove anything that was installed and help secure your accounts.

Mark — every time. Cosmic Computers is a small, owner-run business, so you deal with the same experienced engineer who knows your systems, not a call centre. Planned holidays are notified in advance, with urgent cover arranged.

Yes — Essential, Professional and Premium plans priced per device per month, covering monitoring, security, backups and support. See IT support pricing.

Yes. If our monthly plans aren’t the right fit, we provide pay-as-you-go business support for one-off problems, new computers, Microsoft 365 setup and Wi-Fi/network jobs.

Yes — setup, migrations, email problems, user management, security settings and day-to-day help for staff.