Business IT Support Pricing
Three simple tiers to suit different support needs. Prices are per device, per month. Minimum device counts apply. Hardware repairs and project work are charged separately.
All prices include VAT · Servers +£100/month each on any plan
Essential
£18 per device / month
Minimum 5 devices
- 24/7 automated monitoring & alerts
- Antivirus & security (Bitdefender)
- Daily cloud backup (50GB per device)
- Windows/Mac patch management
- Remote support in business hours
- Monthly health reports
- Target response: 8 business hours
On‑site visits charged at £70/hr. Out-of-hours support not included.
Servers: +£100/month each.
Professional
£28 per device / month
Minimum 5 devices
- Everything in Essential
- Target response: 4 business hours
- 1 on‑site visit per quarter included
- Daily cloud backup (100GB per device)
- Proactive maintenance
- Quarterly review of your IT
- Extra on‑site visits at £65/hr
Out-of-hours support by arrangement, at the on‑site rate.
Servers: +£100/month each.
Premium
£38 per device / month
Minimum 10 devices
- Everything in Professional
- Priority response: 2 business hours target
- 1 on‑site visit per month included
- Unlimited PC & laptop backup (fair use)
- Advanced security monitoring
- Compliance support (Cyber Essentials, GDPR)
- Extra on‑site visits at £60/hr
Out-of-hours help on a best-endeavours basis.
Servers: +£100/month each.
All packages include enterprise‑grade antivirus, daily cloud backups, patch management, remote support, email & Microsoft 365 support, and monthly reporting. Software licences, hardware repairs and project work are billed separately.
Fewer than 5 devices?
Our monthly plans start at 5 devices, but we still look after plenty of sole traders and small offices. We offer pay-as-you-go business support for one-off problems, new computer setups, Microsoft 365, email and Wi‑Fi issues — billed by the hour, with no contract. Ask for current rates.
You always deal with Mark
No call centre, no ticket queue and no explaining your setup to a different person every time. Your IT is looked after by the same experienced engineer who set it up and knows how your business works.
How response times work
- Target response is how quickly we aim to acknowledge your issue and start working on it — usually remotely. It isn’t an on‑site arrival time.
- Business hours are Mon–Fri 9:00am–5:30pm · Weekends by arrangement, excluding bank holidays.
- Urgent issues (e.g. the whole office can’t work) are dealt with ahead of routine requests.
- Holidays: planned absences are notified to contract clients in advance, with urgent cover arranged.
The small print, in plain English
- Prices are per device (PC, Mac or laptop) per month. Each server is an extra £100 per month on any plan, including monitoring, patching and backup (server backups over 1TB quoted separately).
- Billed monthly in advance. Full details are in our terms of business and your service agreement.
- Hardware, software licences (e.g. Microsoft 365) and project work — such as office moves or new server installs — are quoted separately.
- Not sure which plan fits? We’ll start with a free, no-obligation chat about your setup.